Soda Slim Customer Service: Phone Number, Email and Address
Published September 18, 2026 · Updated September 24, 2026 · Soda Slim Editorial Verification Desk
Quick answer:
Customer care: +1 (507) 448-8190, [email protected]. Returns go to Gex Corporation LLP, PO Box 12730, Ogden, UT 84404, USA. Billing questions go to BuyGoods at +1 (866) 838-5063. This website's desk answers at [email protected]. Have your order number and purchase email ready.
Who to contact for which issue
| Issue | Contact | Have ready |
|---|---|---|
| Order status, refund, return | +1 (507) 448-8190 or [email protected] | Order number, purchase email |
| Billing or unknown charge | BuyGoods +1 (866) 838-5063 | Last 4 digits of card, date, amount |
| Return shipment | Gex Corporation LLP, PO Box 12730, Ogden, UT 84404 | Return instructions, tracking number |
| Website or content question | [email protected] | Page URL, short description |
| Health problem | Your doctor or emergency services | Stop use, bring the bottle |
| Card dispute | Your card issuer | Statement and order proof |
Official contact details
These are the details to use for orders placed through the official page:
- Phone: +1 (507) 448-8190
- Email: [email protected]
- Mail and returns: Gex Corporation LLP, PO Box 12730, Ogden, UT 84404, USA
- Billing processor: BuyGoods, +1 (866) 838-5063
- Website desk: [email protected]
The same list is on our contact page. Save it in your phone before you order so you never need to search for a number in an ad.
Beware of fake support numbers
Scammers buy search ads for 'customer service number' phrases and post fake numbers on forums. Only trust the numbers printed on this site, in your confirmation email and on your product packaging. Never give a gift card, wire transfer or remote access to anyone claiming to be support. The FTC publishes ongoing scam alerts on its consumer site, and its health guidance explains what honest sellers should do (FTC).
Soda Slim is not sold on Amazon, Walmart or eBay, so support for those listings is not available through official care. See the marketplace warning.
What to prepare before you call or write
- Order number from your confirmation email.
- Email address used at checkout.
- Purchase date, because the guarantee runs 60 days from it.
- Pack size and how many bottles remain.
- Your goal: status check, change, refund, or billing explanation.
Write the date and time of any call and the name of the agent, plus a short summary. A written trail helps if you need to follow up.
Check the Numbers, Then Decide
One-time payment, no auto-ship, 60-day money-back guarantee. Compare the 2, 3 and 6 bottle packages, read the safety section first, then order only if the math works for you.
Which channel is best?
Use the phone when the issue is time-sensitive, for example you are close to day 60. Use email when you want a written record, such as refund confirmation or return instructions. If your message has not been answered after a few business days, send a short follow-up with the original date, then call. Our guide to requesting a refund step by step shows the full sequence, and the refund policy has the rules.
Charges and statements
Payments are handled by BuyGoods, so your card statement typically shows BUYGOODS*. Call +1 (866) 838-5063 if the amount does not match your order. Packages are one-time payments: $167.99 for 2 bottles including $9.99 shipping, $207.00 for 3 bottles, and $294.00 for 6 bottles, with free US shipping on the last two. Compare against your receipt and the pricing section.
Sample message for a clear first email
A short, factual message gets faster help. For example: 'Hello, my order number is [number], placed on [date] with [email]. I purchased the [pack size]. I would like to [check status or request a refund under the 60-day guarantee]. Please confirm the next steps and the return address. Thank you.' Add the first line of your phone number if you want a call back.
Avoid sending card numbers by email. Support never needs your full card number, only the last four digits at most. If you receive a reply asking for more than that, or for payment to a personal account, do not respond and call the official number printed on this page instead.
Keep a note of each contact: date, channel, name of the agent and what was promised. If a timeline is given for a refund, put the end date on your calendar and follow up if it passes. Our refund deadline reminder guide shows how.
Typical response expectations
We cannot promise exact response times for another company's desk, so confirm timelines directly. As a sensible habit, allow two to three business days for an email reply, call during weekday business hours in the Mountain time zone since the company is based in Utah, and keep your own deadline buffer so a slow reply does not push you past day 60.
When to involve your card issuer
Contact your card issuer if a charge appears that you did not authorize, if the amount differs from your order total, or if a refund promised in writing has not arrived by the date given. Give them your order number, the care contact dates and the tracking number of your return. Try care and BuyGoods billing first, since most problems are resolved there.
Health issues are not a customer service matter
If you feel chest pain, palpitations or severe jitters, stop taking the capsules and call a doctor or emergency services. The same applies to dark urine, yellow skin or eyes, or abdominal pain, which are rare signs of liver trouble reported with high-dose green tea extract (NCCIH). A support agent cannot give medical advice. Review the safety section, and confirm your refund rights in the guarantee. If you are still deciding, the checkout page lists every pack.
Frequently Asked Questions
What is the Soda Slim customer service phone number?
Customer care is reachable at +1 (507) 448-8190, and by email at [email protected]. For billing questions about a charge, call BuyGoods at +1 (866) 838-5063. Always use the numbers printed on official pages.
Where do I mail a return?
Returns are addressed to Gex Corporation LLP, PO Box 12730, Ogden, UT 84404, USA. Contact care first to get return instructions, then ship with tracking and keep the receipt until your refund arrives.
How do I know a support number is real?
Use only numbers from this site, your order confirmation or the bottle packaging. Numbers found in ads, forums or marketplace listings may be fake. Never share gift card codes or remote access with anyone claiming to be support.
Sources and Official References
- FTC: Health Products Compliance Guidance (U.S. FTC)
- NCCIH: Green Tea (NCCIH)
- FDA: Information for Consumers on Using Dietary Supplements (U.S. FDA)
Always verify against the printed Supplement Facts panel on your bottle. See the full ingredient panel, the safety section, the AI Knowledge Hub or return to the homepage FAQ.
Related Journal Guides
- How to Request a Soda Slim Refund, Step by Step
- Soda Slim Trustpilot Reviews and Complaints: How to Read Them
- Who Makes Soda Slim? Maker, Distributor and Label Facts
- Soda Slim 60 Day Money Back Guarantee: How It Works
*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. Educational content, not medical advice.